I’ve decided I don’t want this item, what’s your returns policy?

We totally get it, and thanks for asking! We have a 30-day return/exchange window in which you can return your order for a refund or exchange. To return it, the product(s) must be in original condition, fully intact with the original packaging and tags. If the product is received with any signs of wear and tear, an additional fee may be deducted from the refund, at our discretion.

Once we’ve received and inspected your return, we will process the exchange or refund. It can take up to 3-5 business days to process the return once it is received. All items included in our online Warehouse Sale are Final Sale and not eligible for our returns policy.

Want to go ahead and process a return? Head to our Returns Portal! After a return has been processed in our system, you will have 14 business days to ship the product back to us. Inactive returns will be automatically cancelled after this window.

PS: You’ll need your order number and the email associated with the order to start your return! Can’t find it? Reach out to our customer service team for help!

Are there any additional fees if I want to return my product?

We have a shipping and restocking fee of 20%, capped at $200 (except for furniture), which will be deducted from your refund.

For returns or exchanges on Al Fresco Furniture, kindly contact our team at [email protected]. Please be aware that these items require LTL/Freight curbside shipping due to their bulky and heavy nature and cannot be
processed with standard shipping methods.

For orders outside the Contiguous U.S., or for shipments using USPS (including PO Boxes, APO Boxes, Hawaii, Alaska, Puerto Rico, and international locations), we currently do not provide return labels for purchase.

*If you prefer to exchange rather than refund, we offer free returns! Simply process your exchange through our portal, and the shipping + restock fee will be waived. Note: This offer does not apply to Al Fresco Furniture, as it is ineligible for free returns/exchanges through our portal.

I bought something that was final sale, can I still return it?

Any orders that are final sale, warehouse sale, clearance or made to order are excluded from our returns policy.

I received my product damaged, what can I do?

We sincerely apologize and would love to get this fixed for you! Please fill out our contact form. Make sure to include photos of the damage on the form. After the damage has been reviewed by our team, we will arrange for either the necessary replacement parts to be shipped for repairs, the item to be returned to us for repairs, or a full exchange of your product. If the item isn’t available anymore, we will issue a full refund back to your original payment method.

If we request for a return of the damaged/faulty item, we ask that you please ship it back in its original packaging with all tags in place.

Do you have a warranty available on your products?

We totally do! All our products have a 12-month guarantee. If you experience a fault or damage on your products (outside of normal wear and tear) in that timeframe, please fill out the contact form. Make sure to include photos of the damage on the form. Once we have inspected the photos or the damage/fault, we will proceed with either shipping the necessary replacement parts to repair your item, processing a return for us to repair the item at our warehouse, or an exchange for a brand new item once we have received and inspected the damage in person. If the item isn’t available to replace due to going out of stock or being discontinued, we will issue a store credit in the amount paid for the item or arrange for a different product in our inventory to be sent out to you.